Timeout when logging in to the SuperAdmin or Admin UI

INFO

This article applies to Syncplify Server! 6.2.49 and later. The pile up itself only happens on v6.

Are you experiencing a timeout while logging in to the SuperAdmin or Admin UI? On v6, notifications could pile up: if the software ran for a long time without a valid license, or was started and stopped hundreds or thousands of times without anyone ever clearing the notifications, the clean then load step that runs at login takes too long and times out.

v7 and v8 no longer accumulate notifications this way. If you run v7 or v8 and hit this timeout, it is because you just upgraded from an old v6 that carried its pile over. Clear it once, as shown below, and you will never need to do it again.

Since v6.2.49 there is an easy fix: the dbcmd verb of the Web/REST executable clears them.

Open a terminal as Administrator (Windows) or with sudo (Linux), change directory to the folder where Syncplify Server! is installed (C:\Program Files\Syncplify Server! on Windows, /opt/Syncplify/Server/bin on Linux) and run the command for your version.

v7 and v8 (once, right after upgrading from v6)

On Windows:

.\ss-webrest.exe dbcmd --clearallnotifications

On Linux:

sudo ./ss-webrest dbcmd --clearallnotifications

v6

On Windows (the executables are in the same folder):

.\ss6-webrest.exe dbcmd --clearallnotifications

On Linux, from /opt/Syncplify/ServerV6/bin:

sudo ./ss6-webrest dbcmd --clearallnotifications

If the excessive number of pending notifications was the culprit, you can log in again without further issues. On v8, dbcmd --clearnotificationsfor <username> clears the notifications of a single account instead of all of them.