Changing or resetting a SuperAdmin password

Since version 6.0, Syncplify Server! supports multiple SuperAdmin accounts, and there are three ways to change or reset the password of one of them.

Method 1: change your own password

The preferred way is to log in as that SuperAdmin, edit your own profile, and change your own password.

Method 2: change another SuperAdmin's password

Log in with a different SuperAdmin account, open the SuperAdmins section of the SuperAdmin UI, select the account whose password you want to change, and edit it. Set the new password and save.

Method 3: from the command line

What if you have only one SuperAdmin account and you forgot its password? Open a terminal as Administrator (Windows) or with sudo (Linux), change directory to the folder where the Syncplify Server! executables are located (C:\Program Files\Syncplify Server! on Windows, /opt/Syncplify/Server/bin on Linux) and run the sapassreset verb of the Web/REST executable.

On Windows:

.\ss-webrest.exe sapassreset -s your_superadmin_account -p your_new_password

On Linux:

sudo ./ss-webrest sapassreset -s your_superadmin_account -p your_new_password

Two side effects are worth knowing. The command also disables two factor authentication on that account, so that a lost authenticator device does not keep you out after the reset, and if the account was set to sign in only through single sign on, it restores local authentication so that the new password can actually be used.

INFO

On v6 the executable is named ss6-webrest and lives in /opt/Syncplify/ServerV6/bin on Linux; on v7 and v8 it is ss-webrest. The verb and its parameters are the same in every version.