Timeout logging into the SuperAdmin or Admin UI? This is how you may fix it.

Are you experiencing a timeout while attempting to log into the SuperAdmin or Admin UI? If your software ran for too long without a valid license, or was repeatedly started stopped hundreds or even thousands of times without ever clearing the notifications, that might be the culprit. Notifications stack up, and then the clean-then-load process that occurs at login may take too long to complete, causing a timeout.

But fear not! As of v6.2.49 there is an extremely easy solution to that.

Simply open a terminal or command prompt (do it "as Administrator" if you are on Windows), then change directory to the folder where Syncplify Server! is installed and type the following command:

On Windows (as Administrator)

.\ss6-webrest.exe dbcmd --clearallnotifications

On Linux

sudo ./ss6-webrest dbcmd --clearallnotifications

After that, if the excessive number of pending un-acked notifications was the culprit, you should be able to log in without further issues.