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How to recover (decrypt) old v4/v5 encrypted VFSs

Syncplify Server! Installation

As explained in our developers blog, starting from Syncplify Server! version 6 we had to change t...

Updated 1 week ago by DevTeam

How to move/migrate your software to a different machine/VM

Syncplify Server! Installation

If you intend to do a migration-upgrade (move from one VM to another while upgrading the software...

Updated 2 weeks ago by DevTeam

Upgrading from v4/v5 to v6

Syncplify Server! Installation

Upgrading from an old Syncplify.me Server! v4 or v5 to Syncplify Server! v6 is much easier and st...

Updated 3 months ago by DevTeam

Parametric home directories (VFS)

Syncplify Server! Operation

Another highly requested feature that Syncplify.me Server! offers in all editions is parametric h...

Updated 3 months ago by DevTeam

Where do I download the old v4/v5 installers?

Syncplify Server! Miscellaneous

WARNING: both version 4 and version 5 are now discontinued and retired, so please be aware that d...

Updated 4 months ago by DevTeam

How to backup your Syncplify Server!'s database

Syncplify Server! Operation

Note: this article only applies to Syncplify Server! v6.x and above. If you're looking for a way ...

Updated 4 months ago by DevTeam

Updating/upgrading Syncplify Server!: the general rule

Syncplify Server! Installation

The process to update or upgrade your Syncplify Server! falls into either one of the following tw...

Updated 4 months ago by DevTeam

How to fix "Invalid OTP" error during setup

Syncplify Server! Installation

In order to ensure the utmost level of security, the web-based portion of the setup process must ...

Updated 4 months ago by DevTeam

Firewalls and FTP external IP address for PASV

Syncplify Server! Miscellaneous

Most firewalls (we’d say all the ones we know) have NAT/PAT capabilities, and many are able to pe...

Updated 4 months ago by DevTeam

W3C log file format and UTC timestamps

Syncplify Server! Miscellaneous

Every once in a while we receive a support request from some customers asking us how to “fix” t...

Updated 4 months ago by DevTeam

How Syncplify.me Server! prevents SSHPsycho attacks

Syncplify Server! Miscellaneous

According to the SANS ISC nearly 80% of all SSH-based brute force attacks are caused by SSHPsycho...

Updated 4 months ago by DevTeam

No, we are not affected by Log4j vulnerability (CVE-2021-44228)

Syncplify Server! Miscellaneous

No Syncplify software uses (nor has ever used) anything written in Java. Furthermore, and more sp...

Updated 4 months ago by DevTeam

Licensing and license codes: a complete overview

Syncplify Server! Installation

In this article, we provide a compendium, sort of a min-FAQ, regarding the most common questions ...

Updated 4 months ago by DevTeam

High-Availability (HA): how to setup

Syncplify Server! Installation

This article assumes you've already read, understood, and are familiar with the general concepts ...

Updated 4 months ago by DevTeam

High-Availability (HA) general concepts

Syncplify Server! Installation

The most important improvement brought about by Syncplify Server! version is the simplicity with ...

Updated 4 months ago by DevTeam

How to access/download your invoice(s)

FAQ / Popular Topics

This procedure is - at the moment - limited to orders that include Syncplify Server! v6 licenses....

Updated 6 months ago by DevTeam

What is LLTS (Limited Long-Term Support)?

FAQ / Popular Topics

When we retire a software version, we typically keep providing a certain level of support for it ...

Updated 6 months ago by DevTeam

How to buy/renew/extend your maintenance and support plan

FAQ / Popular Topics

Though we never force any of our customers to buy (or keep current) their maintenance/support pla...

Updated 6 months ago by DevTeam

Maintenance and Support explained

FAQ / Popular Topics

What is the Maintenance and Support plan? In short, it’s a contract, tied to a software license,...

Updated 6 months ago by DevTeam

Emails from Syncplify not received. Why?

FAQ / Popular Topics

Here at Syncplify, we take support requests very seriously, and we always reply. Usually within 2...

Updated 6 months ago by DevTeam