Recently Updated Pages
Upgrading from v4/v5 to v6
Upgrading from an old Syncplify.me Server! v4 or v5 to Syncplify Server! v6 is much easier and st...
Parametric home directories (VFS)
Another highly requested feature that Syncplify.me Server! offers in all editions is parametric h...
Where do I download the old v4/v5 installers?
WARNING: both version 4 and version 5 are now discontinued and retired, so please be aware that d...
How to backup your Syncplify Server!'s database
Note: this article only applies to Syncplify Server! v6.x and above. If you're looking for a way ...
Updating/upgrading Syncplify Server!: the general rule
The process to update or upgrade your Syncplify Server! falls into either one of the following tw...
How to fix "Invalid OTP" error during setup
In order to ensure the utmost level of security, the web-based portion of the setup process must ...
Firewalls and FTP external IP address for PASV
Most firewalls (we’d say all the ones we know) have NAT/PAT capabilities, and many are able to pe...
W3C log file format and UTC timestamps
Every once in a while we receive a support request from some customers asking us how to “fix” t...
How Syncplify.me Server! prevents SSHPsycho attacks
According to the SANS ISC nearly 80% of all SSH-based brute force attacks are caused by SSHPsycho...
No, we are not affected by Log4j vulnerability (CVE-2021-44228)
No Syncplify software uses (nor has ever used) anything written in Java. Furthermore, and more sp...
How to move/migrate your software to a different machine/VM
If you intend to do a migration-upgrade (move from one VM to another while upgrading the software...
Licensing and license codes: a complete overview
In this article, we provide a compendium, sort of a min-FAQ, regarding the most common questions ...
High-Availability (HA): how to setup
This article assumes you've already read, understood, and are familiar with the general concepts ...
High-Availability (HA) general concepts
The most important improvement brought about by Syncplify Server! version is the simplicity with ...
How to recover (decrypt) old v4/v5 encrypted VFSs
Es explained in our developers blog, starting from Syncplify Server! version 6 we had to change t...
How to access/download your invoice(s)
This procedure is - at the moment - limited to orders that include Syncplify Server! v6 licenses....
What is LLTS (Limited Long-Term Support)?
When we retire a software version, we typically keep providing a certain level of support for it ...
How to buy/renew/extend your maintenance and support plan
Though we never force any of our customers to buy (or keep current) their maintenance/support pla...
Maintenance and Support explained
What is the Maintenance and Support plan? In short, it’s a contract, tied to a software license,...
Emails from Syncplify not received. Why?
Here at Syncplify, we take support requests very seriously, and we always reply. Usually within 2...