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ECCN and export restrictions
Being a US-based corporation, Syncplify is subject to the United States rules regarding the impor...
How to obtain support from Syncplify
At Syncplify we care about providing the best experience to our customers. In an effort to stream...
Maintenance and Support explained
What is the Maintenance and Support Plan? The Maintenance and Support plan is a contract tied to...
SFTP and SCP: Secure File Transfer Protocols
SFTP (SSH File Transfer Protocol) and SCP (Secure Copy Protocol) are both secure file transfer pr...
Understanding FTP and Its Variants
FTP (File Transfer Protocol) is a standard network protocol used for transferring files between a...
How to import many users at once from a CSV file
IMPORTANT: this feature requires Syncplify Server! version 6.2.50 or greater. It was not present ...
Timeout logging into the SuperAdmin or Admin UI? This is how you may fix it.
Are you experiencing a timeout while attempting to log into the SuperAdmin or Admin UI? If your s...
How to use the Azure blob storage Virtual File System (VFS)
Syncplify Server!, through its virtual file system (VFS) data storage layer, can store your SFTP ...
Why PGP is an extremely bad choice for a file server's at-rest encryption, and how to do it right
Pretty Good Privacy (PGP and all of its variants) is a well-known encryption program that provide...
Firewalls and FTP external IP address for PASV
Most firewalls (we’d say all the ones we know) have NAT/PAT capabilities, and many are able to pe...
W3C log file format and UTC timestamps
Every once in a while we receive a support request from some customers asking us how to “fix” t...
How Syncplify.me Server! prevents SSHPsycho attacks
According to the SANS ISC nearly 80% of all SSH-based brute force attacks are caused by SSHPsycho...
No, we are not affected by Log4j vulnerability (CVE-2021-44228)
No Syncplify software uses (nor has ever used) anything written in Java. Furthermore, and more sp...
How to access/download your invoice(s)
This procedure is - at the moment - limited to orders that include Syncplify Server! v6 licenses....
What is LLTS (Limited Long-Term Support)?
When we retire a software version, we typically keep providing a certain level of support for it ...
How to buy/renew/extend your maintenance and support plan
Though we never force any of our customers to buy (or keep current) their maintenance/support pla...
Emails from Syncplify not received. Why?
Here at Syncplify, we take support requests very seriously, and we always reply. Usually within 2...
Alternative (lower-level) way to start a script via PowerShell and REST API
With Syncplify AFT! you have quite a few different ways to run and/or start the execution of your...
How to start AFT! jobs via REST API but using the command-line
As of version 3.0, Syncplify.me AFT! has added the capability to start jobs via the START command...
How to monitor a local folder and upload files to your SFTP server when they change
Let's say you have an SFTP server somewhere, and you want to use it as some form of "real-time ba...