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Parametric home directories (VFS)

Syncplify Server! Operation

Another highly requested feature that Syncplify.me Server! offers in all editions is parametric h...

Updated 9 months ago by DevTeam

Where do I download the old v4/v5 installers?

Syncplify Server! Miscellaneous

WARNING: both version 4 and version 5 are now discontinued and retired, so please be aware that d...

Updated 9 months ago by DevTeam

How to backup your Syncplify Server!'s database

Syncplify Server! Operation

Note: this article only applies to Syncplify Server! v6.x and above. If you're looking for a way ...

Updated 10 months ago by DevTeam

High-Availability (HA) general concepts

Syncplify Server! Installation

The most important improvement brought about by Syncplify Server! version is the simplicity with ...

Updated 10 months ago by DevTeam

Updating/upgrading Syncplify Server!: the general rule

Syncplify Server! Installation

The process to update or upgrade your Syncplify Server! falls into either one of the following tw...

Updated 10 months ago by DevTeam

High-Availability (HA): how to setup

Syncplify Server! Installation

This article assumes you've already read, understood, and are familiar with the general concepts ...

Updated 10 months ago by DevTeam

No, we are not affected by Log4j vulnerability (CVE-2021-44228)

Syncplify Server! Miscellaneous

No Syncplify software uses (nor has ever used) anything written in Java. Furthermore, and more sp...

Updated 10 months ago by DevTeam

How Syncplify.me Server! prevents SSHPsycho attacks

Syncplify Server! Miscellaneous

According to the SANS ISC nearly 80% of all SSH-based brute force attacks are caused by SSHPsycho...

Updated 10 months ago by DevTeam

W3C log file format and UTC timestamps

Syncplify Server! Miscellaneous

Every once in a while we receive a support request from some customers asking us how to “fix” t...

Updated 10 months ago by DevTeam

Firewalls and FTP external IP address for PASV

Syncplify Server! Miscellaneous

Most firewalls (we’d say all the ones we know) have NAT/PAT capabilities, and many are able to pe...

Updated 10 months ago by DevTeam

How to fix "Invalid OTP" error during setup

Syncplify Server! Installation

In order to ensure the utmost level of security, the web-based portion of the setup process must ...

Updated 10 months ago by DevTeam

How to access/download your invoice(s)

FAQ / Popular Topics

This procedure is - at the moment - limited to orders that include Syncplify Server! v6 licenses....

Updated 11 months ago by DevTeam

ECCN and export restrictions

FAQ / Popular Topics

Being a US-based corporation, Syncplify is subject to the United States rules regarding the impor...

Updated 11 months ago by DevTeam

What is LLTS (Limited Long-Term Support)?

FAQ / Popular Topics

When we retire a software version, we typically keep providing a certain level of support for it ...

Updated 11 months ago by DevTeam

How to buy/renew/extend your maintenance and support plan

FAQ / Popular Topics

Though we never force any of our customers to buy (or keep current) their maintenance/support pla...

Updated 11 months ago by DevTeam

Why Internet Explorer is not supported

FAQ / Popular Topics

Most software products by Syncplify are configured via web user interfaces (UIs). These are gra...

Updated 11 months ago by DevTeam

Emails from Syncplify not received. Why?

FAQ / Popular Topics

Here at Syncplify, we take support requests very seriously, and we always reply. Usually within 2...

Updated 11 months ago by DevTeam

Cannot connect: "unexpected message type 30 (expected one of [34])" reason found in log file

Syncplify Server! Operation

Some clients cannot connect to your Syncplify Server! version 6.x, and when you analyze the worke...

Updated 1 year ago by DevTeam

Alternative (lower-level) way to start a script via PowerShell and REST API

Syncplify AFT! Operation

With Syncplify AFT! you have quite a few different ways to run and/or start the execution of your...

Updated 1 year ago by DevTeam

How to start AFT! jobs via REST API but using the command-line

Syncplify AFT! Operation

As of version 3.0, Syncplify.me AFT! has added the capability to start jobs via the START command...

Updated 1 year ago by DevTeam