FAQ / Popular Topics
Frequently asked questions and other popular topics not related to a specific software product.
How to obtain support from Syncplify
At Syncplify we care about providing the best experience to our customers. In an effort to stream...
How to log into my Syncplify Customer Center Portal
The Syncplify Customer Center Portal (aka Syncplify Customer Center or Syncplify Customer Portal)...
How to access/download your invoice(s)
This procedure is - at the moment - limited to orders that include Syncplify Server! v6 licenses....
Maintenance and Support explained
What is the Maintenance and Support plan? In short, it’s a contract, tied to a software license,...
Emails from Syncplify not received. Why?
Here at Syncplify, we take support requests very seriously, and we always reply. Usually within 2...
Why Internet Explorer is not supported
Most software products by Syncplify are configured via web user interfaces (UIs). These are gra...
ECCN and export restrictions
Being a US-based corporation, Syncplify is subject to the United States rules regarding the impor...
How to buy/renew/extend your maintenance and support plan
Though we never force any of our customers to buy (or keep current) their maintenance/support pla...
What is LLTS (Limited Long-Term Support)?
When we retire a software version, we typically keep providing a certain level of support for it ...
Syncplify Server! version schedule: current, retired, and LLTS
At every ISV, and Syncplify is no exception, software development is an ever ongoing process. Eve...