How to get support from Syncplify

Before requesting assistance, take a moment to determine which category your request falls into.

Pre sales

Information requests from individuals and companies that are not yet customers but are considering buying Syncplify software. Send them by email to sales@syncplify.com.

Existing customers

1. Sign in to the Syncplify Customer Center. If you have trouble signing in, see Signing in to the Syncplify Customer Center.
2. Open Licenses and select the license you need support for.
3. On the license page, choose Request support.
4. Describe the problem: a subject, the software version you are running, and your message. The requester email address defaults to the one on your account.

The Customer Center verifies that the license has an active maintenance and support plan, opens a ticket in Syncplify's private, customers only help desk, and shows you the ticket number. A support representative follows up with you by email.

If the license has no active plan, the request is not available. See Buying or extending a maintenance and support plan.

What counts as an incident, and what the plan covers, is explained in Maintenance and support plans explained.