Maintenance and Support explained

What is the Maintenance and Support Plan?

The Maintenance and Support plan is a contract tied to your Syncplify software license, designed to provide you with comprehensive support and updates. Here are the key benefits you can expect:

Importance of Running the Latest Version

To ensure you receive the best possible support, we recommend keeping your Syncplify Server! up to date with the latest version. Our team continuously works to improve the software and fix reported issues, so the most recent version is likely to resolve many problems. If you encounter an issue with an older version, updating to the latest release may solve it and save you time. If the issue persists with the current version, our support team is ready to assist you promptly.

Understanding Incidents

It is crucial to distinguish between what constitutes an incident and what does not:

Costs

The cost of a maintenance and support plan is typically around 30% of the license's MSRP. However, you can benefit from discounts by pre-paying for multiple years of maintenance and support during your license purchase.

For example:

By understanding these details, you can make the most of your Maintenance and Support plan and ensure seamless operation of your Syncplify Server!.


Revision #8
Created 1 February 2023 12:58:31 by DevTeam
Updated 4 December 2024 12:54:53 by DevTeam