Maintenance and Support explained

What is the Maintenance and Support plan?

In short, it’s a contract, tied to a software license, that entitles customers to the following:

To provide you with the best possible support, we kindly ask you to make sure you're running the latest version of Syncplify Server! before submitting a support request. Our team is constantly working to improve the software and fix reported issues, so the most recent version will most likely already fix what you're attempting to report. If you're experiencing an issue with an older version, updating to the latest release will likely solve it and save you time. Should you  still experience the same problem while using the most current version, our support team will be more than happy to assist you promptly.

Given all the above, it is therefore of fundamental importance to understand what incidents are:

The cost for a maintenance/support plan is typically around 30% of the license MSRP. However, if you select multiple years of maintenance and support during your license purchase process, a discount is applied based on the number of years you wish to pre-pay for. So, for example, if you buy a single Basic license ($349) your annual optional subscription cost will be $104.70; another example: if you buy 2 Professional licenses without WebClient! ($849 each, total $1698) your annual optional subscription cost will be $509.40 ($254.70 * 2).


Revision #5
Created 1 February 2023 12:58:31 by DevTeam
Updated 18 July 2024 10:52:32 by DevTeam