Maintenance and Support explained

What is the Maintenance and Support plan?

In short, it’s a contract, tied to a software license, that entitles customers to the following:

Given the above, it is therefore important to understand what incidents are:

The cost for a maintenance/support plan is typically around 30% of the license MSRP. However, if you select multiple years of maintenance and support during your license purchase process, a discount is applied based on the number of years you wish to pre-pay for. So, for example, if you buy a single Basic license ($349) your annual optional subscription cost will be $104.70; another example: if you buy 2 Professional licenses without WebClient! ($849 each, total $1698) your annual optional subscription cost will be $509.40 ($254.70 * 2).


Revision #3
Created 1 February 2023 12:58:31 by DevTeam
Updated 15 December 2023 13:25:34 by DevTeam